Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aphrodeitysup@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aphrodeitysup@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aphrodeitysup@gmail.com.

Our Guarantee & Return Policy

30-Day Return Policy – Unopened Products
You may return any unused and unopened product within 30 days of delivery for a full refund. Items must be in their original packaging and in resellable condition. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

90-Day Results Guarantee
We believe in the quality of our Batana hair system. If you do not see noticeable improvement after consistent use, we offer a 90-day money-back guarantee under the following conditions:

•⁠  ⁠The product must have been used at least 3 times per week for a minimum of 8 weeks
•⁠  ⁠Proof of continuous use is required (such as progress photos, usage log, or purchase of refill products)
•⁠  ⁠The routine must follow our recommended usage instructions
•⁠  ⁠The claim must be submitted within 90 days of purchase

Refunds under the results guarantee will be reviewed individually to ensure fair and responsible use of the products.

How to Request a Return or Refund
Contact us at [your email] with your order number and relevant proof. Our team will guide you through the simple return process within 1–2 business days.

We are committed to your hair journey and to providing products that truly deliver results.